1.1. These General Terms and Conditions apply to all contracts for the rental of hotel rooms for accommodation as well as all other services and supplies provided to the customer by Resort Sport (hereinafter referred to as "Hotel"). 1.2. Subletting or re-letting of the provided rooms and their use for purposes other than accommodation require the prior written consent of the Hotel. 1.3. The customer's terms and conditions shall only apply if this has been expressly agreed in writing in advance.
The contract is concluded between the customer and:
3.1. With the booking (verbal, by telephone, by email, or via the website), the customer engagingly offers the Hotel the conclusion of an accommodation contract. 3.2. The contract is only concluded upon acceptance (booking confirmation) by the Hotel. 3.3. If the customer is not the guest himself (e.g., in corporate bookings), the orderer is liable to the Hotel together with the guest as joint debtors for all obligations under the contract.
4.1. The agreed prices include the Paraguayan taxes applicable at the time of the conclusion of the contract (in particular VAT IVA 10%), unless stated otherwise. 4.2. Currency: Prices may be stated in Guaranies (PYG) or US Dollars (USD). For payments in foreign currency, the daily exchange rate set by the Hotel applies. 4.3. Hotel invoices without a due date are payable immediately upon receipt without deduction. The Hotel is entitled to declare accrued claims due at any time and demand immediate payment. 4.4. The Hotel is entitled to require a reasonable advance payment or security deposit (e.g., credit card guarantee or bank transfer to a Paraguayan account) upon conclusion of the contract or thereafter.
Note: The regulations of the Paraguayan Civil Code and fairness rules apply here.
5.1. A withdrawal by the customer from the contract concluded with the Hotel requires the written consent of the Hotel (email or WhatsApp is sufficient if confirmed). 5.2. If a date for free withdrawal has been agreed between the Hotel and the customer (e.g., "free cancellation up to 48 hours before arrival"), the customer may withdraw from the contract until then without incurring payment or damage claims by the Hotel. 5.3. In case of cancellations after the expiration of the free period or in case of no-show, the Hotel reserves the right to charge the agreed price less expenses saved. It is customary to charge at least 50% to 100% of the price for the first night or the entire stay, depending on the season and agreement.
6.1. The customer accepts no claim to the provision of specific rooms unless expressly agreed. 6.2. Check-in: Booked rooms are available to the customer from 2:00 PM (or as agreed) on the agreed day of arrival. 6.3. Check-out: On the agreed day of departure, the rooms must be vacated and made available to the Hotel no later than 11:00 AM. Thereafter, the Hotel may charge 50% of the full list price for use beyond the contract until 6:00 PM due to late vacation, and 100% from 6:00 PM.
7.1. The Hotel is liable for its obligations under the contract with the care of a prudent merchant. 7.2. Valuables: The Hotel is liable for items brought in accordance with the statutory provisions of the Código Civil Paraguayo. Liability is excluded if the room or containers remain unlocked. Liability for money, securities, and valuables is only assumed if they have been deposited in the hotel safe or at the reception against a receipt. 7.3. If a parking space in the hotel garage or on the hotel parking lot is provided to the customer, even for a fee, this does not constitute a safekeeping contract. The Hotel is not liable for loss of or damage to motor vehicles parked or maneuvered on the hotel property and their contents, except in cases of intent or gross negligence on the part of the Hotel.
8.1. The customer is liable for all damage to the building or inventory caused by him, his fellow travelers, or visitors. 8.2. The Hotel reserves the right to terminate the contract without notice and expel the guest from the house if he permanently disturbs the hotel operations, harasses other guests, or endangers safety. 8.3. Smoking: Smoking is generally not permitted in the rooms unless expressly marked otherwise. In case of infringement, a cleaning fee may be charged.
9.1. Amendments or additions to the contract, the acceptance of the application, or these terms and conditions must be made in writing. Unilateral changes by the customer are ineffective. 9.2. Place of performance and payment is the registered office of the Hotel in Paraguay. 9.3. Applicable Law and Jurisdiction: The law of the Republic of Paraguay applies exclusively. Exclusive jurisdiction for all disputes arising from this contract is the court competent for the location of the Hotel (depending on the exact location, e.g., Villarrica/Guairá or Asunción). 9.4. Should individual provisions of these general terms and conditions be ineffective or void, this shall not affect the validity of the remaining provisions.
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